How Do You Build Solid Service?
One Block At A Time.
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THE STORY BEHIND HOME CLEAN HOME Customer service has been a big part of Samuel’s life. Samuel Mejía Olivieri grew up in San Juan, Puerto Rico. When he was 16 his family moved to Georgia and settled in North Decatur. He graduated from Shamrock High School (presently Druid Hills Middle School) and studied mechanical drafting at DeKalb Technical Institute (presently GA Piedmont Technical College).
In 1992, he moved to upstate New York to work as a volunteer for a nonprofit educational organization where he spent 3 years learning the value of service and hard work. Afterwards, he formed a family of his own and settled in Jersey City, New Jersey. While supporting his wife and baby girl, he learned more about customer service from two very different lines of business. They would imprint in Samuel important lessons that would influence Home Clean Home's service to its clients. |
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In 1996, Samuel became a delivery driver for Coffee Associates, Inc., a small coffee-roasting company serving hundreds of restaurants in New York City and the tri-state area. He says, "I learned that timely deliveries and establishing rapport with customers were key to ensuring customer satisfaction." In time, he was promoted to Assistant Plant Manager where he managed inventory, equipment orders and loading of delivery vans.
In summer of 2000, Samuel was hired by Bell Atlantic, the company that soon would become Verizon. His job entailed closing sales of Verizon's FiOS (fiber-optic service) throughout the mid-Atlantic region. After 14 years at the company, Samuel says, "When a corporate leadership is always absent from engaging directly with customers, there are inevitable blind spots in their decision-making. As a result, attempts to improve customer service can miss the mark or fall through the cracks. A big lesson I learned was that, overall, the simpler structure and intimacy of a small business is better suited to serve a customer."
After widowing, it took time for Samuel to realize the need to focus on his teenage daughter. After some time, he sought support to help himself and his daughter. At this pivotal point, he resolved to pay off his debts and start a new life. After nearly 19 years in New Jersey he would return to Georgia. In autumn of 2014, with his daughter in the passenger seat of the rental truck, he drove to Decatur debt-free and grateful to God.
Contemplating the idea of working for himself, he sought a way to provide a low-tech service to busy people. While employed as a painter, he asked a couple he knew about their work. When they said that they cleaned houses for a living he became intrigued. After asking if he could join them for 2 days to observe them at work, they happily obliged. That experience was enough to convince him that this was the path he'd been looking for. He researched cleaning techniques and the goal of becoming self-employed.
At first, he sought clients by going house-to-house, leaving business cards and asking those who hired him for referrals. He established Home Clean Home in 2016 and formed a team, a group of hard-working friends that are like family. Besides managing the business, he chooses to participate in the cleaning work which helps him understand the workers' perspective and provide knowledgeable guidance. With 30 years of experience serving people, Samuel is happy to lead his team in helping Atlanta's homeowners and renters take good care of their homes.
In summer of 2000, Samuel was hired by Bell Atlantic, the company that soon would become Verizon. His job entailed closing sales of Verizon's FiOS (fiber-optic service) throughout the mid-Atlantic region. After 14 years at the company, Samuel says, "When a corporate leadership is always absent from engaging directly with customers, there are inevitable blind spots in their decision-making. As a result, attempts to improve customer service can miss the mark or fall through the cracks. A big lesson I learned was that, overall, the simpler structure and intimacy of a small business is better suited to serve a customer."
After widowing, it took time for Samuel to realize the need to focus on his teenage daughter. After some time, he sought support to help himself and his daughter. At this pivotal point, he resolved to pay off his debts and start a new life. After nearly 19 years in New Jersey he would return to Georgia. In autumn of 2014, with his daughter in the passenger seat of the rental truck, he drove to Decatur debt-free and grateful to God.
Contemplating the idea of working for himself, he sought a way to provide a low-tech service to busy people. While employed as a painter, he asked a couple he knew about their work. When they said that they cleaned houses for a living he became intrigued. After asking if he could join them for 2 days to observe them at work, they happily obliged. That experience was enough to convince him that this was the path he'd been looking for. He researched cleaning techniques and the goal of becoming self-employed.
At first, he sought clients by going house-to-house, leaving business cards and asking those who hired him for referrals. He established Home Clean Home in 2016 and formed a team, a group of hard-working friends that are like family. Besides managing the business, he chooses to participate in the cleaning work which helps him understand the workers' perspective and provide knowledgeable guidance. With 30 years of experience serving people, Samuel is happy to lead his team in helping Atlanta's homeowners and renters take good care of their homes.
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