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RIDING his BMX bike in his native Puerto Rico, Samuel Mejía was a shy kid growing up in a breezy neighborhood nestled in the hills outside of San Juan. When he wasn't doing long wheelies on his bicycle, he was drawing characters from his imagination or listening to movie soundtracks on vinyl records. At the age of 16, his family moved to Georgia, settling in Decatur. After graduating from Shamrock High School (presently Druid Hills Middle School) he studied mechanical drafting at DeKalb Technical Institute (presently GA Piedmont Technical College). In 1992 he moved to upstate New York and worked as a volunteer for a Bible society, where he learned the value of service. Three years later he settled in northern New Jersey, started a family and soon became a father to a cute baby girl. While supporting his family he learned more about the meaning of service from two very different lines of business, each providing valuable lessons that would be formative to Home Clean Home's service to its clients.
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Sam's service to people expanded as a delivery driver for Coffee Associates, Inc., a long-established coffee roaster for restaurants in New York City and beyond. In 1996, delivering coffee throughout New York and New Jersey meant two things: being the face of the company while carrying a state-of-the art beeper and using paper street maps to find one's way. Restaurants, diners and pastry shops depended on the company's coffee delivery to keep customers coming through their doors. He even delivered coffee to the original Carlo's Bakery in Hoboken, NJ, featured in TLC's Cake Boss. Sam quickly learned that timely response and building rapport with customers were key to building customer satisfaction. The hustle and bustle of Manhattan's streets demanded everything from swift driving maneuvers to carefully slipping his cargo van between stopped vehicles, sometimes with no more than a 2-inch clearance on each side! With parking nearly impossible, he would double-park his van, unload anywhere between 50 to 200 pounds of coffee, take it to the restaurant basement, exchange pleasantries with the manager and collect payment; then run back to his van before NYPD could pin a ticket on the windshield. Honing diplomacy skills while working against the clock proved a superb way for Sam to develop his customer service skills. After two and a half years, he was promoted to Assistant Plant Manager.
In summer of 2000, Sam shifted gears when he was hired by Bell Atlantic, the telecommunications company in the Mid-Atlantic region at the time. The timing couldn't have been better because, behind the scenes, the company was gearing up for major expansion. A few months later Bell Atlantic acquired GTE and changed its name to Verizon Communications Inc. Sam had already joined its sales and service department and engaged with customers across several states. As Verizon kept making technological roadways for the masses in the mid-2000s, his job entailed closing sales of fiber-optic data and TV service across the New York metropolitan area. This major push for fiber-to-the-premises connected the network's fiber-optic cables directly to individual households and businesses, making the region one of the first end-to-end fiber zones. Although enjoying these exciting developments, he also experienced the frustrating limitations of corporate bureaucracy. Like a locomotive engineer is isolated from his passengers, corporate's preoccupation with spearheading the business isolated it from customers, making it oblivious to some of their needs. Such challenge trained Sam to be keen on customers' concerns, listening to them and doing everything he could to make people feel valued. This crucial lesson taught him how the intimacy of a small business is better suited to serve a community, ensuring that people's concerns are readily handled in a perceptive, friendly way from the leadership. Despite the job's challenges, he endeavored to serve customers the smart way and went on to gain valuable experience at the company for 14 years.
After widowing, however, Sam would in time realize the need to focus on his daughter, seek support, rediscover his daughter as well as himself. Eventually, he returned to Decatur with his daughter in 2014.
Having spent over 20 years serving people, Sam is happy to serve Atlanta's communities, bringing satisfaction to our clients with the help of his teammates. His customer service experience helps to provide Atlantans with the kind of service they have been waiting for: a quality home cleaning service and good value from a hard-working team of friends. Atlanta's homes now radiate bliss with Home Clean Home.
In summer of 2000, Sam shifted gears when he was hired by Bell Atlantic, the telecommunications company in the Mid-Atlantic region at the time. The timing couldn't have been better because, behind the scenes, the company was gearing up for major expansion. A few months later Bell Atlantic acquired GTE and changed its name to Verizon Communications Inc. Sam had already joined its sales and service department and engaged with customers across several states. As Verizon kept making technological roadways for the masses in the mid-2000s, his job entailed closing sales of fiber-optic data and TV service across the New York metropolitan area. This major push for fiber-to-the-premises connected the network's fiber-optic cables directly to individual households and businesses, making the region one of the first end-to-end fiber zones. Although enjoying these exciting developments, he also experienced the frustrating limitations of corporate bureaucracy. Like a locomotive engineer is isolated from his passengers, corporate's preoccupation with spearheading the business isolated it from customers, making it oblivious to some of their needs. Such challenge trained Sam to be keen on customers' concerns, listening to them and doing everything he could to make people feel valued. This crucial lesson taught him how the intimacy of a small business is better suited to serve a community, ensuring that people's concerns are readily handled in a perceptive, friendly way from the leadership. Despite the job's challenges, he endeavored to serve customers the smart way and went on to gain valuable experience at the company for 14 years.
After widowing, however, Sam would in time realize the need to focus on his daughter, seek support, rediscover his daughter as well as himself. Eventually, he returned to Decatur with his daughter in 2014.
Having spent over 20 years serving people, Sam is happy to serve Atlanta's communities, bringing satisfaction to our clients with the help of his teammates. His customer service experience helps to provide Atlantans with the kind of service they have been waiting for: a quality home cleaning service and good value from a hard-working team of friends. Atlanta's homes now radiate bliss with Home Clean Home.
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