RIDING a red and white BMX bike up and down the hill in his native Puerto Rico, Samuel Mejía was shyer than most kids. He had more love for drawing, music and Star Wars than for sports. At the age of 16, his family moved to Georgia, settling in Decatur. After graduating from Shamrock High School (presently Druid Hills Middle School) he studied mechanical drafting at DeKalb Technical Institute (presently GA Piedmont Technical College). In 1992 he moved to upstate New York and worked as a volunteer for a Bible society. Three years later he settled in Jersey City, NJ and started a family, soon becoming a father to a cute baby girl. While supporting his family he learned the meaning of customer service from two very different fields of business, each providing valuable lessons that would be formative to Home Clean Home's service to its clients.
Sam's service to people expanded as a delivery driver for Coffee Associates, Inc., a long-established coffee-roasting business serving restaurants in New York City and the tri-state area. As the drivers were the face of the company, Sam learned that true customer service is dedicated work. Restaurants, diners and pastry shops depended on the company's coffee delivery to keep customers coming through their doors. He even delivered coffee to the original Carlo's Bakery in Hoboken, NJ, featured in TLC's Cake Boss. Sam quickly realized that timely response and building rapport with restaurant managers were key to building customer satisfaction. Because restaurant owners and managers work with high levels of stress, however, building rapport with them is a tricky endeavor. Then there was the hustle and bustle of Manhattan's streets which demanded everything from swift driving maneuvers to slipping a cargo van between stopped vehicles, sometimes with no more than a 2-inch clearance on each side! With parking nearly impossible, he would double-park his van, unload anywhere between 75–200 pounds of coffee, take it to the restaurant basement, exchange pleasantries with the manager and collect payment; then run back to his van before NYPD could pin a ticket on the windshield. Honing diplomacy skills while working against the clock proved a superb way for Sam to develop his customer service. After a two and a half years, he was promoted to Assistant Plant Manager.
In 2000, Sam began serving on a national scale when he entered the sales and service department of a major telecommunications company. Although he was taught to be empathetic when serving a customer, he found frustrating that corporate leadership was not in tune with customers' needs. Like a locomotive engineer who is oblivious to the needs of his passengers, corporate leadership's preoccupation with spearheading the business—in practice—isolated it from customers. Such business setup undermined their understanding of customers' needs so that instructions to address those needs were often a knee-jerk reaction rather than a well-aimed effort. Experiencing senior management's one-track mind clearly engraved in Sam's mind how detrimental their monklike seclusion was to customer service. At the same time, it compelled him to always be mentally engaged with his customers, listening to their concerns and doing everything he could to make them feel valued. This crucial lesson taught him how the intimacy of a small business is better suited to serve a community, making sure that people's concerns are readily handled in a perceptive, friendly way from the leadership. Despite the job's challenges, he endeavored to serve customers the smart way while gaining valuable experience at the company for 14 years.
After widowing, however, Sam would realize the need to focus on his daughter, seek support, rediscover his daughter as well as himself. Eventually, he returned to Decatur with his daughter in 2014.
Having spent over 20 years serving people, Sam is happy to bring satisfaction to our clients along with the rest of our team. His customer service experience and lessons learned along the way now help us provide Atlantans with the kind of service they have been waiting for: a quality home cleaning service, good value and quality work from a hard-working team of friends. Atlanta's homes now radiate bliss with Home Clean Home.
Sam's service to people expanded as a delivery driver for Coffee Associates, Inc., a long-established coffee-roasting business serving restaurants in New York City and the tri-state area. As the drivers were the face of the company, Sam learned that true customer service is dedicated work. Restaurants, diners and pastry shops depended on the company's coffee delivery to keep customers coming through their doors. He even delivered coffee to the original Carlo's Bakery in Hoboken, NJ, featured in TLC's Cake Boss. Sam quickly realized that timely response and building rapport with restaurant managers were key to building customer satisfaction. Because restaurant owners and managers work with high levels of stress, however, building rapport with them is a tricky endeavor. Then there was the hustle and bustle of Manhattan's streets which demanded everything from swift driving maneuvers to slipping a cargo van between stopped vehicles, sometimes with no more than a 2-inch clearance on each side! With parking nearly impossible, he would double-park his van, unload anywhere between 75–200 pounds of coffee, take it to the restaurant basement, exchange pleasantries with the manager and collect payment; then run back to his van before NYPD could pin a ticket on the windshield. Honing diplomacy skills while working against the clock proved a superb way for Sam to develop his customer service. After a two and a half years, he was promoted to Assistant Plant Manager.
In 2000, Sam began serving on a national scale when he entered the sales and service department of a major telecommunications company. Although he was taught to be empathetic when serving a customer, he found frustrating that corporate leadership was not in tune with customers' needs. Like a locomotive engineer who is oblivious to the needs of his passengers, corporate leadership's preoccupation with spearheading the business—in practice—isolated it from customers. Such business setup undermined their understanding of customers' needs so that instructions to address those needs were often a knee-jerk reaction rather than a well-aimed effort. Experiencing senior management's one-track mind clearly engraved in Sam's mind how detrimental their monklike seclusion was to customer service. At the same time, it compelled him to always be mentally engaged with his customers, listening to their concerns and doing everything he could to make them feel valued. This crucial lesson taught him how the intimacy of a small business is better suited to serve a community, making sure that people's concerns are readily handled in a perceptive, friendly way from the leadership. Despite the job's challenges, he endeavored to serve customers the smart way while gaining valuable experience at the company for 14 years.
After widowing, however, Sam would realize the need to focus on his daughter, seek support, rediscover his daughter as well as himself. Eventually, he returned to Decatur with his daughter in 2014.
Having spent over 20 years serving people, Sam is happy to bring satisfaction to our clients along with the rest of our team. His customer service experience and lessons learned along the way now help us provide Atlantans with the kind of service they have been waiting for: a quality home cleaning service, good value and quality work from a hard-working team of friends. Atlanta's homes now radiate bliss with Home Clean Home.
A dad and his little girl
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